Telephone Teller System

About Our 24 Hour Telephone Teller System

Want to check your current account balance? Forgot to make a loan payment? Do you want to check on checks that have cleared recently? Well, now you can do all of this and more. Why wait until your credit union opens its doors in the morning? You can have access to your account 24 hours a day. With the Telephone Teller, it is all at your fingertips. The Telephone Teller is a voice response system that allows you to inquire about account balances, check account history, and make a loan payment by transferring from your share or sharedraft account to your loan. In addition, you can withdraw a check from your account and have it mailed to you. Best of all, the Telephone Teller is FREE.

Instructions For Telephone Teller

First Time Use:

• Call # 732-634-0600 ext. 5
• Enter your account number; press #
• Enter the last 4 digits of the primary account holder's social security number; press #
• Pick a PIN number (PIN could be between 4 & 8 digits long); press #
• Re-verify the PIN number
• Transaction complete message will be given; please enter a service code or press "0" for the Main Menu
• See codes listed below

Once registered in the system

• Enter Account number; press #
• Enter pin number you selected; press #
• Enter service codes to do transactions

732-634-0600

                Main Menu Options                                         Service Codes

1- Account & Loan Inquiries 1- Savings   1- Savings Balance 2- Savings Balance on Specific Accounts 3- List of Deposits 4- List of Withdrawals 5- Dividends Earned (YTD) 6- Account Activity   2- Checking     1- Checking Balance 2- Checking Balance on Specific Accounts 3- List of Deposits 4- List of Withdrawals 5- aid Checks 6- Specific Paid Checks 7- Paid Check from Specific Account 8- Dividends Earned (YTD) 9- Account Activity   3 -Loans     1- Loan Balance 2- Loan Interest (YTD) 2 -Payments, Transfers, or Withdrawals   1- Loan Payments     1- From Savings 2- From Checking (Share Draft) 4- From Specific Account   2- Transfers     1- Savings to Savings 2- Savings to Checking 3- Checking to Savings 4- Line of Credit to Savings 5- Line of Credit to Specific Account   4 - Withdrawals (Minimum Check is $25.00)     1-Check w/d from Savings (Mail) 2- Check w/d from Specific Account (Mail) 3 - Rates, Quotes, or Loan Pmt.     1- Savings Rates 2 -Loan Rates 4 - New Member # or Other Activity     1- Use Another Member Number 6- Change Access Code 7- Place Stop Payment Order 9- Report Lost or Stolen ATM Debit/Credit

Description Account Activity Account Deposits Account Withdrawals Share Account Balance Share Draft Account Balance Share Drafts Paid Drafts Paid General Account Balance General Loan Balance General Drafts Paid Dividends Paid on Account Interest Paid on Loan Ne Member Number Transfer Shares to Share Draft Transfer Share Draft to Shares Transfer Loan Advance to Shares Account to Account Transfer Loan to Account Transfer Check Withdrawal from Shares (Mail) Check  (Mail) Loan Payment from Shares Loan Payment from Share Draft Loan Payment Savings Rate Quotations Loan Rate Quotations Change Access Code Stop Payment Order Report Lost/Stolen Cards Request Credit Union Assistance Code:   7   8   9 11 12 13 14 15 16 17 18 19 20 21 22 25 27 28 31 34 41 42 45 51 52 66 67 68 90 Important Things To Remember Use a touch tone telephone Change your PIN (access code) on your first call to Telephone Teller. Please be aware of the difference between MEMBER NUMBER and ACCOUNT NUMBER. Member number is the number by which the credit union identifies you. Account numbers identify the specific types of accounts (ex: Savings-01, Share Draft-10 or 11) Press star (*) to return to the previous menu. Press the pound (#) key only when instructed Enter dollars and cents without a decimal. (Example: $65.77 = 6577; $100.00 = 10000) Always press 99# to end your call. This will disconnect your call, allowing Telephone Teller to quickly answer the next member's call.